— HAVE QUESTIONS? —
Frequently Asked Questions
At Exclusive Pet Grooming, we believe in transparent pricing, honest answers, and a grooming experience built around your pet, not assembly-line scheduling. Our pricing reflects the time, skill, and one-on-one care that go into every appointment. Coat condition, size, behavior, breed, and the style requested all influence the final price. Every pet is assessed at the start of the appointment, and any additional fees are communicated as soon as they are identified.
Booking & Appointments
Why is my appointment scheduled within a 2-hour window?
Mobile grooming runs on the road, so traffic, weather, and the pace of the appointment before yours all affect arrival time. The 2-hour window gives us the flexibility to deliver quality service without rushing. If we are running ahead or behind schedule, you will hear from us directly with an updated ETA.
How far in advance should I book?
Recurring clients are typically scheduled 4 to 6 weeks in advance to keep coats in optimal condition and to prevent matting. New clients are encouraged to book as soon as possible, since our schedule tends to fill quickly, especially during peak seasons.
Do you require a deposit?
A $35.00 deposit is required for new clients, one-time appointments, and non-recurring bookings. The deposit is applied directly toward the cost of your service. Established recurring clients on a consistent schedule may have the deposit requirement waived.
What areas do you service?
We serve Miami-Dade County, serving Coral Gables, Pinecrest, Coconut Grove, Kendall, Cutler Bay, South Miami Heights, and surrounding Miami-Dade communities since 2005, up to the beginning of Doral and Fontainebleau. There is no travel fee within our service area. If you are unsure whether your address is within our route, give us a call and we will confirm.
What if I need to cancel or reschedule?
We ask for at least 48 hours notice for cancellations or schedule changes. Cancellations made less than 48 hours in advance will result in the forfeiture of your $35 deposit. Same-day cancellations or no-shows also result in forfeiture of the deposit. Full details are outlined in our Terms of Service.
The Mobile Grooming Experience
Do you need to use my home's water or electricity?
No. Each van is fully self-contained with its own generator, inverter, onboard water tank, water heater, and climate control. We arrive completely equipped to groom your pet right in your driveway.
Can I watch my pet being groomed or stay inside the van?
You are welcome to look inside through the door or windows at any point. For the safety of your pet, our groomers, and our insurance requirements, only the groomer is permitted inside the van during service. Most pets are calmer when their owner is not in their line of sight, which is one of the reasons our one-on-one mobile setup works so well.
Is my pet kept in a cage or crate?
Never. We are a 100 percent cage-free operation. Your pet receives the groomer’s full, undivided attention from start to finish. There is no waiting, no kenneling, and no separation anxiety.
How long will the appointment take?
Service times vary based on breed, size, coat condition, and behavior. Most full grooms fall between 1 and 2 hours. We do not rush appointments. Rushing compromises the quality of the groom and the comfort of the pet, which goes against everything we stand for.
What products do you use on my pet?
Every grooming appointment includes professional shampoos and conditioners. Hydra is a premium product line trusted by professional groomers worldwide, formulated to clean deeply, condition the coat, and protect the skin. This is one of the reasons our service is considered premium. We do not cut corners on the products that touch your pet.
Pricing And Fees
How is your pricing determined?
Our pricing is breed-based and aligned with AKC standards, with starting prices that reflect a well-maintained coat. The final price depends on coat type, size, matting, behavior, and the time needed to complete the service safely and thoroughly. Doodles fall into their own pricing category due to coat complexity. Puppy pricing is available depending on the size of your pet and the amount of coat work involved. Your groomer will assess at the time of the appointment.
Why is mobile grooming priced differently than a salon?
Mobile grooming is a different service model entirely. You are paying for one-on-one care, a stress-free environment, no cages, no travel time for you, premium Hydra professional products on every pet, and a fully equipped grooming suite that comes to your driveway. We prioritize quality over quantity. Most clients find the convenience and the calm experience are worth every dollar.
Why was my groom more expensive than last time?
A few things can shift the price between visits. The most common reason is the time between appointments, the longer the gap, the more overgrown or matted the coat becomes, which adds time to the groom. Coat condition and your pet’s comfort level on the day can also play a role, some visits take more time than others. Added services like specialty shampoos, deshedding treatments, dental care, or skin wellness treatments will affect the total as well. We are always happy to walk you through your invoice in detail.
Do you offer multi-pet discounts?
We do not. Every pet receives the same individual time, care, and attention regardless of whether other pets in the household are being groomed the same day. Our pricing reflects the actual time and skill required per pet, which does not get cheaper because there are more pets in the home.
Why is shaving sometimes more expensive than a haircut?
Shaving a matted or heavily compacted coat takes more time, more skill, and more caution to avoid skin injury. It also creates additional wear on our blades and equipment. A $20.00 shave-down fee applies when this approach is required. The result is a coat that grows back healthier and more evenly, which is the goal.
Matting And Care
How do you handle matted pets?
Matting is assessed at the start of the appointment. If dematting is humane and safe, we will work through the coat carefully. Our dematting fee is $35.00 for the first 30 minutes and $1.50 for each additional minute beyond that. In cases of severe matting where dematting would cause pain or skin trauma, a shave-down is the humane choice.
Do mats always need to be shaved out?
Not always. Light to moderate mats can often be worked out with proper technique, the right tools, and time. Severe mats are a different situation. Tight matting pulls on the skin, restricts circulation, and often hides hot spots, sores, or skin infections underneath. When that is the case, a shave-down protects your pet.
How can I prevent matting between appointments?
Consistent at-home maintenance is the single biggest factor. Here is what helps most:
• Brush and comb all the way down to the skin, not just across the surface of the coat
• Focus on the friction zones, which include the chest, belly, armpits, behind the ears, and around the collar
• Never bathe a tangled or matted pet. Water tightens existing mats and makes them harder to remove
• Use pet-specific brushes, combs, and products. Human products are too harsh on canine skin
• Keep a consistent grooming schedule, ideally every 4 to 6 weeks
We sell professional brushes, combs, and grooming products through our online store at https://www.exclusivepetcares.com/. You can also find our recommended grooming and pet wellness products on our Amazon storefront at https://a.co/d/09zBkSa8, where we feature products we personally stand by. Ask your groomer for recommendations based on your pet’s specific coat type.
Pets, Behavior, And Special Cases
Do you groom puppies and senior pets?
Yes, we groom pets of all ages. Puppies benefit from early, positive grooming experiences, and seniors are handled with extra patience and care. For senior or medically compromised pets, a signed Senior and Medical Release Form is required prior to service. This form acknowledges the increased risks associated with grooming senior pets and pets with medical conditions.
What if my pet is anxious or has behavioral challenges?
We work with anxious and reactive pets regularly. Mobile grooming itself often reduces anxiety because there is no salon noise, no other pets, and no waiting. Some pets require more time, breaks, or specialized handling, in which case a handling fee may apply. Exclusive Pet Grooming reserves the right to stop or refuse service at any time if a pet’s behavior is deemed unsafe for the pet or our team. Please let us know in advance about any behavioral concerns so we can prepare accordingly.
Do you groom cats?
Yes. We offer a Signature Full Groom for cats. Feline grooming is handled with specific care for the unique temperament and skin sensitivity of cats. Cat grooming is available on select days. If you would like to reach out to our cat grooming specialist directly, let us know and we will connect you.
What if my pet has fleas or ticks?
If a pet arrives with an active infestation, we will not bathe them, as this risks contamination of the van and exposure to the other pets we service that day. We will discuss alternative options with you. If only a small number of fleas or one to two ticks are present, we will automatically use a specialized treatment shampoo, which carries an additional product fee.
Payment And Policies
How do I pay for my appointment?
Payment is due at the time of service. Our preferred payment methods, in order, are cash, tap-to-pay with credit card, and Zelle. We may also charge a card on file when needed. Clients who are unable to complete payment on the day of service may be asked to keep a card on file going forward.
What is your bad weather policy?
We follow Miami-Dade County Public School closures as our standard for weather-related cancellations. If schools are closed due to a storm, hurricane, or severe weather event, your appointment will be rescheduled at no charge. Florida weather is unpredictable, and your pet’s safety comes first.
What if I am unhappy with the groom?
Contact us within 24 hours of your appointment. We will schedule a correction at no additional charge to address any concern. We stand behind our work, and we want you and your pet to leave happy every single time.
Products And Services Beyond The Bath
Do you sell grooming products?
Yes. Our full line of professional shampoos, conditioners, colognes, brushes, and grooming tools is available through our online store at exclusivepetcares.com. These products complement the premium line we use in every grooming appointment, so you can extend that fresh-from-the-groom feeling between visits.
Do you offer dental services?
We offer basic dental maintenance and non-anesthetic dental scaling, performed by a formally trained team member. This service is appropriate for cooperative pets with light to moderate tartar buildup. It is not a replacement for veterinary dental care. We will defer the service if your pet shows signs of advanced dental disease, gum issues, or significant anxiety.
What add-on treatments do you offer?
We offer a range of skin wellness and specialty treatments tailored to your pet’s needs:
• Soothing Mud, a calming treatment for sensitive or irritated skin
• Shed Safely, a hydrating deshedding treatment that helps release the undercoat
• Mobility Mud, an energizing treatment that supports circulation and joint comfort
• Fortifying, a strengthening exfoliating treatment with natural parasite and yeast support
• Hydra Vegan Detox Conditioner, a vegan, plant-based conditioner that detoxifies the skin, deeply moisturizes the coat, and leaves it soft, shiny, and balanced.
About Exclusive Pet Grooming
How long have you been in business?
Exclusive Pet Grooming has been serving Miami-Dade since 2005, with over 20 years of professional grooming experience. Our owners, Jay and Pilly, each bring 20 years of hands-on grooming expertise, and our team includes seasoned groomers with 5 to 17 years of professional experience. We are licensed, insured, and vet recommended.
Are you licensed and insured?
Yes. Exclusive Pet Grooming is fully licensed and insured to operate as a mobile grooming service in Miami-Dade County.
Where can I read your reviews?
Hundreds of clients have shared their experience with us on both Google and Yelp. Search Exclusive Pet Grooming Mobile Service to read real reviews from local pet parents across Miami-Dade.